EsteTrue

Your account

Deleting your account

You can delete your EsteTrue account at any time, in the app or by email. Here you will find the steps, what we delete, what we keep and how long it takes.

How deletion works

  1. Day 0

    You request deletion in the app or by email. Your account stays active, and your account page shows the date it will be deleted.

  2. Until day 30

    You sign in as usual. If you change your mind, tap “Cancel deletion” and your account stays as it was.

  3. After day 30

    Deletion starts automatically, usually on the first night after the deadline. You can no longer sign in, and your email address can be used for a new account.

Steps in the app

Patient or visitor account

Patient accounts and accounts created for reviews or for the “Natural or not?” game are deleted the same way:

  1. Open “Settings”.
  2. Go to “Account & security”.
  3. Scroll down to “Danger zone”.
  4. Tap “Request account deletion” and confirm.

Doctor

From your doctor account:

  1. Open “Settings”.
  2. Go to “Account & security”.
  3. Tap “Delete account permanently” and confirm.

While the request is pending, the “Cancel deletion” button appears on the same page.

What we delete

  • Your account: email address, password or link to the external sign-in provider, and the second authentication factor.
  • Your in-app profile and preferences.
  • The reviews you wrote and the proof attached to them, such as a photo of the receipt.
  • Your photos and votes in the “Natural or not?” game.
  • Your simulations, with the original photos and the results.
  • Saved lists and alerts.
  • Your token wallet: any remaining balance can no longer be used.
  • The notification identifiers of your phones.

What we keep, and for how long

  • The clinical record at the clinic. If a doctor created your record (procedures, clinical photos, history), it stays with their clinic, no longer linked to your account, for as long as the law requires medical records to be kept.
  • Token accounting records. Entries in the token ledger are kept for accounting, with no link to you.
  • Payments. Records of card payments stay with our payment processor, Stripe, for as long as tax law requires.
  • Traffic statistics. Pages visited and in-app events remain only as statistics, with no link to your account.
  • Error logs. Deleted automatically after at most 90 days.
  • Backups. Deleted data may remain in database backups until they are automatically overwritten. We do not use them to restore a deleted account.

For doctors. After the request, the clinic's subscription stops at the end of the paid period; if you cancel the request, the subscription continues. After 30 days we delete the account, the clinic (if you are its only doctor) with its patients, their records and photos, the subscription, the reviews you received and your replies to them. The public map profile, built from public sources, stays unclaimed, with its profile photo.

Medical records. If the law requires you to keep your patients' records, save them before the deadline: after deletion we cannot recover them. If other doctors work in your clinic, automatic deletion does not start; write to us and we will handle it manually.

Deleting without the app

If you no longer have access to the app, write to us at app@estetrue.com from your account's email address, with the subject “Account deletion”.

Before we delete anything, we confirm your identity: we write back to the same address and ask you to confirm. We reply within 30 days at most.

All the data we process is described in our Privacy Policy.

Governing version

This document is published in Romanian and in English. The operator, the audience it addresses and the applicable legal framework are Romanian, so if the two versions differ, the Romanian version prevails.